An Email From The People Behind Mizuno Wave Run 2007
What follows below is the content of an email (I'm guessing that it's a mass email, judging from the phrase: "Dear participants") which I, as a participant of Mizuno Wave Run 2007, received from the marketing/customer service branch of VGO Corporation.
"Dear Participants,
Thank you for attending the Mizuno Wave Run 2007. We are pleased to announce that you have helped raised $50,000 for both The Society for the Aged Sick Home and Bedok Reservoir Dragon Boat House Building Fund. This could not have been done without your participation.
We would also like to take this opportunity to apologise for the confusion and unpleasant experience during the run. We acknowledge that there were several concerns during the run and kindly allow us to explain:
It was unfortunate that there were two events running concurrently at the Bedok Reservoir Park. Apart from the Mizuno Wave Run, the Aljunied GRC also planned a Walk-a-Jog for its elderly residents. We were unaware that the latter event was situated very closely to ours and when we found out, it was beyond our control to shift ours to another area. It was also because due to the lack of space at the reservoir, both events were located very closely to each other and thus resulting in overlapping of events.
In addition, as both events were within close proximity, the GRC has requested from VGO Corporation Limited to use the stage for their prize-giving ceremony. Out of goodwill, we obliged. The timing of the GRC’s prize-giving ceremony was intended to be different from ours. But in reality, this did not happened and resulted in even further confusion during the event.
Lastly, as the location was overcrowded by people, the road marshals could not be identified amongst the crowd and thus not able to guide the runners properly to the finishing line.
With regards to the collection of goodie bags, due to the lack of manpower and insufficient planning for the sizes, we were not able to issue the bags as quickly as we hope to. Plus, there were a sizeable number of runners who requested to exchange size on the spot and resulted in a longer queue time.
Please accept our apologies and we sincerely hope that this will not mar your enthusiasm to participate in the next Mizuno Wave Run. We are constantly looking into ways to improve the Run and if you have any ideas on how we can improve, please do not hesitate to write in to us at customerservice@vgocorp.com.
Once again, we thank you for your participation and sorry for the inconvenience caused. We hope to see you back again next year.
Yours faithfully,
VGO Corporation Limited
The information contained in this email is privileged and confidential and is intended only for the individual named above. If you are not the intended recipient you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this message by mistake and delete from your system."
It was unfortunate that there were two events running concurrently at the Bedok Reservoir Park. Apart from the Mizuno Wave Run, the Aljunied GRC also planned a Walk-a-Jog for its elderly residents. We were unaware that the latter event was situated very closely to ours and when we found out, it was beyond our control to shift ours to another area. It was also because due to the lack of space at the reservoir, both events were located very closely to each other and thus resulting in overlapping of events.
In addition, as both events were within close proximity, the GRC has requested from VGO Corporation Limited to use the stage for their prize-giving ceremony. Out of goodwill, we obliged. The timing of the GRC’s prize-giving ceremony was intended to be different from ours. But in reality, this did not happened and resulted in even further confusion during the event.
Lastly, as the location was overcrowded by people, the road marshals could not be identified amongst the crowd and thus not able to guide the runners properly to the finishing line.
With regards to the collection of goodie bags, due to the lack of manpower and insufficient planning for the sizes, we were not able to issue the bags as quickly as we hope to. Plus, there were a sizeable number of runners who requested to exchange size on the spot and resulted in a longer queue time.
Please accept our apologies and we sincerely hope that this will not mar your enthusiasm to participate in the next Mizuno Wave Run. We are constantly looking into ways to improve the Run and if you have any ideas on how we can improve, please do not hesitate to write in to us at customerservice@vgocorp.com.
Once again, we thank you for your participation and sorry for the inconvenience caused. We hope to see you back again next year.
Yours faithfully,
VGO Corporation Limited
The information contained in this email is privileged and confidential and is intended only for the individual named above. If you are not the intended recipient you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this message by mistake and delete from your system."
I guess someone who took part in the event took the effort to write in a complaint to VGO. Anyway, as I interpret it, the line: "If you are not the intended recipient you should not disseminate, distribute or copy this e-mail" seems to imply that if I am the intended recipient of the email, I should be allowed to post this email up.
Hmm... Should I join next year's Mizuno Wave Run in the hope that it would be much better than this year's (on that note, I suppose next year's run can't be worse, considering how bad MWR2007 was)? Oh well, guess I will think about it again next year when they open up for registration. Now, I will just concentrate on the re-opening of school and the next run that I have signed up for (i.e. RUN NUS).
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